October 1st 2015 sees the introduction of The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. (ADR)
Cornish Castle Property Management are already members of the TPO (The Property Ombudsman) offering a secondary redress scheme should our own in house complaints procedure not provide a satisfactory outcome to a complaint.
We were pleased to read the following from the TPO, which underlines our commitment to offer the highest standards of consumer service within the property sector:
The ADR Regulations are derived from one of the European Directives which aims to promote consumer confidence in domestic and cross-border markets. The ADR Regulations apply to all business sectors in the UK.
The aim of the ADR Regulations is to provide consumers with access to quality, independent and approved ADR schemes where the trader has been unable to resolve the complaint directly with the consumer. For many sectors (such as the retail sector) this presents a significant change. However, where a sector is already subject to regulation relating to redress arrangements (such as estate, letting and management agents) the changes will be minimal.
TPO is pleased to announce that following a thorough audit of our governance arrangements and complaint processes, the Chartered Trading Standard Institute (CTSI) and the National Trading Standards Estate Agency Team (NTSEAT) have appointed TPO as an ‘approved ADR Scheme’ under the ADR Regulations.
This approval is in addition to CTSI’s accreditation of TPO’s Codes of Practice under their Consumer Codes Approval Scheme and TPO’s accreditation by the NTSEAT and the Department for Communities and Local Government, as an approved Estate Agent and Letting and Management Agent Redress Scheme.